Start with our support team.
If there is a problem with your order or you would like to request a return or exchange, contact Nawab Watches before sending the product back. Our team will review the order and explain the applicable next steps.
What to include in your request
- Your order number.
- The name and contact details used for the order.
- The product you want to return or exchange.
- A clear explanation of the issue or reason for the request.
- Photos or video where they help show a product or parcel issue.
Product condition
Eligibility can depend on the condition of the watch, accessories, protective materials, packaging and included documents. Please keep the item secure and avoid unnecessary use while a return or exchange request is being reviewed.
Incorrect or damaged delivery
If the parcel arrives with the wrong item or visible damage, contact us promptly and keep the packaging. Do not arrange an unauthorised return shipment before receiving instructions from support.
Refunds or exchanges
Where a return is approved, the available resolution will depend on the order, product condition and applicable policy. This may include an exchange, replacement or another appropriate resolution communicated by the support team.