Frequently Asked Questions
How do I place an order?
Select a watch, choose any required product options, add it to your cart and continue to checkout. Enter your name, WhatsApp number, email, home address, city and province, then submit the order.
Which payment method is available?
The checkout currently supports Cash on Delivery.
How can I track my order?
Open the Track Order page and enter the order information requested there. You can also contact support if you need help locating an order.
Are product ratings and reviews real?
Public product ratings are calculated from approved customer reviews stored by the website. Pending or rejected reviews are not included in the public rating.
Can I change or cancel an order?
Contact support as soon as possible with your order number. Whether an order can be changed or cancelled depends on its current processing and delivery status.
How do returns and exchanges work?
Contact the support team before sending a product back. Your request will be reviewed according to the order, product condition and applicable policy.
Where can I ask about a specific watch?
Use the Contact Us page, email us or message the store WhatsApp number. Sharing the product name or link helps us answer more quickly.